Last Updated: February 2025 • State of Qatar
This Privacy Policy governs the processing of personal data by Vodafone QA ("we", "us", or "our"), operating digital telecommunication balance solutions in the State of Qatar. For all data inquiries, contact our Data Protection Officer exclusively via email at [email protected].
This policy applies to all visitors, mobile line users, and customers accessing our websites and top-up portals. Data processing is conducted in strict compliance with Law No. 13 of 2016 concerning Personal Data Privacy Protection (State of Qatar) and directives issued by the National Cyber Security Agency (NCSA) and the Communications Regulatory Authority (CRA).
We collect personal information under three primary categories:
| Purpose | Data Types | Legal Basis (Qatar Law No. 13 of 2016) |
|---|---|---|
| Executing Mobile Recharge & Bonus Allocation | Qatar mobile number, Name, Amount | Article 4 (Contractual Performance & Fulfillment) |
| Customer Inquiries & Support Communication | Name, Email, Query Content | Article 4 & 9 (Legitimate Interest / Consent) |
| Network Security & Fraud Prevention | IP address, Technical Logs | Article 11 (Security Obligations & Lawful Mandate) |
| Statistical Analytics & Promotional Notices | Cookies, Usage Telemetry | Article 3 & 4 (Explicit User Consent) |
We deploy Google Consent Mode v2. Upon arrival, non-essential cookies relating to advertising and analytics default to denied until explicit user authorization is granted. Users can accept, reject, or customize permissions at any time through our interactive banner or the permanent "Cookie Preferences" link in the footer.
We strictly do not sell, rent, or trade your personal data. Data is shared solely with certified telecom network processors in Qatar, secure banking payment gateways, and regulatory bodies where compelled by the laws of the State of Qatar.
Where technical processing involves cross-border cloud infrastructure, transfers conform with the requirements of Article 15 of Qatar Law No. 13 of 2016, utilizing standard contractual safeguards to guarantee an equivalent degree of protection.
Recharge logs and customer service records are retained for the duration strictly necessary to fulfill administrative, accounting, and legal requirements mandated by Qatari telecom regulations, following which they are securely purged.
Under Qatari law, you possess the right to access, rectify, request erasure of, or restrict processing of your personal information, as well as the right to revoke consent at any moment. You also have the right to lodge a formal complaint with the National Cyber Security Agency (NCSA) Data Privacy Protection Department in Doha, Qatar. To exercise your rights, email [email protected].
In adherence to local regulations, our services are not intended for minors under 18 years of age without parental supervision. We do not knowingly harvest information concerning minors.
We reserve the right to amend this Privacy Policy to reflect regulatory evolutions or service improvements. Updated versions will be displayed on this page with an adjusted revision date.
For inquiries regarding privacy, write to: Vodafone QA • Email: [email protected] • Doha, State of Qatar.